Rules, Voice & Context
How you set the rules, voice, and context your company's agents work from.
Your company's agents should not be configured through a complex, opaque admin panel. In Niyatna, you write down the rules, voice, and context they work from — in plain, readable files that you own and can edit at any time.
What you define
Setting up your agents comes down to a handful of clear decisions:
- What the company is. Your mission, market, business model, and the departments that are actually active.
- How agents speak. Their temperament, tone, ethics, and operating posture — the voice your company presents to the world.
- Who the human is. Your own working rhythm, values, habits, and goals, so agents support you instead of guessing.
- What to remember. Durable lessons, recurring procedures, and past decisions that should carry forward.
- What agents may do. Permissions, tool access, and the moments when an agent must stop and ask a person.
Written down, in the open
Because these rules live in readable files you own, you can review them, change them, and see exactly what your agents are working from. Nothing important is hidden inside a database or a vendor's dashboard.
Why it matters
Agents are only as good as the guidance they are given. When the rules, voice, and context are clear and legible, your agents behave consistently, stay inside their boundaries, and produce work you can actually trust.